The NDIS Code of Conduct
Respect the rights of the person: act with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions.
Respect privacy: respect the privacy of people with disability.
Deliver services competently: provide supports and services in a safe and competent manner with care and skill.
Act with integrity: act with integrity, honesty and transparency.
Take action on quality and safety: promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability.
Prevent violence, neglect, abuse and exploitation: take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability.
Prevent sexual misconduct: take all reasonable steps to prevent and respond to sexual misconduct.
In support of the NDIS Code of Conduct, RIDBC has pre-employment worker screening checks in place to meet both state-based and NDIS screening requirements. These include Working with Children Checks and National Criminal History Checks. All RIDBC staff delivering NDIS services have completed mandatory training regarding privacy, child protection and the NDIS Worker Orientation Training Module. RIDBC has procedures in place to protect and support clients in the management of incidents. Our procedures comply with NDIS mandatory reporting requirements. To learn more about how we support the NDIS Code of Conduct please refer to the following RIDBC documents, Client Rights and Our Policies.
If you are not satisfied with your NDIS funding you may wish to request a plan review with the NDIA or contact the NDIA directly to discuss your NDIS Complaints & Feedback.
You may also wish to seek support from an advocacy agency to assist you. You can contact the Commonwealth Ombudsman to escalate your complaint regarding the NDIS and the NDIA.
As a registered provider of NDIS supports, RIDBC is committed to the NDIS Quality and Safeguard Commission Complaint handling guidelines in the management of feedback and complaints about the supports we provide.
In the event that you have a complaint specifically about RIDBC and the provision of supports under the NDIS, and you are not able to come to a resolution with RIDBC, you may wish to escalate your complaint to the NDIS Quality and Safeguard Commission. The commission expressly encourages you to first contact your provider to discuss your feedback and attempt to resolve your complaint.
If you believe RIDBC or another service provider has breached the NDIS Code of Conduct, you can contact the NDIS Quality and Safeguard Commission.
There is a brochure detailing how to make a complaint to the NDIS Commission and detailed information on their website about how complaints are handled by the Commission.